Help Centre

FAQ & Policies

Everything you need to know before your visit. Can't find your answer? Call 0401 846 509 or email enquiries@glowskinandspa.com.au.

FAQ

General questions

Booking

How do I book?

Book online any time, call us on 0401 846 509, or email us. A 50% deposit is required to secure your booking.

I'm new. Which treatment should I book?

If you're not sure, book a Bespoke Initial Facial. It includes a full skin consultation so we can create a plan for your skin.

What should I expect at my first visit?

Please arrive 10 minutes early to complete your client consultation form. We'll talk through your skin history, concerns and goals before your treatment begins.

What if I'm running late?

Please call us as soon as possible. Your treatment may need to be shortened so the next client isn't delayed, and the full treatment price will apply.

Treatments

Do you offer pregnancy-safe treatments?

Yes. We offer pregnancy massage and can tailor many facials to be pregnancy-safe. Please let us know if you are pregnant or breastfeeding when you book.

Do I need to tell you about medications or health changes?

Yes, always. Some medications, skin conditions and recent treatments affect which treatments are suitable for you.

Can I wear makeup after my facial?

We recommend letting your skin breathe for the rest of the day. After skin needling, avoid makeup for 24 hours.

Vouchers, Club & Products

Do you sell gift vouchers?

Yes. Gift vouchers can be purchased online or in clinic and are valid for 3 years from the date of purchase.

What is the Glow Skin Club?

Our monthly membership for consistent skin care and member benefits. Find out more.

Can I buy products without a treatment?

Yes. Reception is staffed until 5pm (excluding Monday and Saturday). Outside these hours, call us to arrange a pickup. View our products.

Skin Needling

Skin needling FAQ

What is skin needling?

Skin needling (collagen induction therapy) uses a sterile device with fine needles to create controlled micro-channels in the skin. This triggers the skin's natural repair process, supporting collagen production and improving the appearance of texture, fine lines, scarring and pigmentation.

What is Fusion Meso + Needling?

Our Fusion treatment combines skin needling with professional serums selected for your skin's needs. The micro-channels allow the serums to work more effectively, supporting hydration, brightness and renewal.

Who is it suitable for?

It may help with uneven texture, enlarged pores, fine lines, acne scarring, pigmentation and dull skin. Suitability is always assessed at your consultation.

Who is it not suitable for?

Skin needling may not be suitable if you:

  • are pregnant or breastfeeding
  • have active acne, infection, cold sores or open wounds in the area
  • have used isotretinoin (e.g. Roaccutane) in the past 6 months
  • have a history of keloid scarring
  • have flare-ups of eczema, psoriasis or rosacea
  • have uncontrolled diabetes, a bleeding disorder, or take blood-thinning medication
Does it hurt?

Most clients describe a mild prickling or vibrating sensation. Comfort levels vary, and we'll check in with you throughout.

How do I prepare?
  • Stop retinol, vitamin A, AHAs/BHAs and exfoliants 5–7 days before
  • Avoid sun exposure, tanning and fake tan for 2 weeks before
  • Avoid waxing, sugaring or hair removal on the area for 1 week before
  • If you're prone to cold sores, speak with your doctor or pharmacist beforehand
  • Arrive with clean skin if possible
What happens after treatment?

Your skin will usually be red and warm, like mild sunburn, for 24–48 hours. Some people experience dryness, tightness or light flaking for a few days.

Aftercare
  • Don't wear makeup for 24 hours
  • Avoid exercise, saunas, swimming and hot showers for 24–48 hours
  • Use only the products recommended by your therapist for 3–5 days
  • Wear SPF 50+ daily and avoid direct sun
  • Don't pick or scratch flaking skin
  • Restart actives (retinol, acids) only when advised
  • Contact us if you notice increasing pain, swelling or signs of infection
How many treatments will I need?

Most concerns benefit from a course of 3–6 treatments, 4–6 weeks apart, followed by maintenance. Results vary between individuals and develop gradually as the skin renews.

Can I combine it with other treatments?

Yes. It's often combined with LED, peels or homecare as part of a skin plan. Your therapist will advise on timing.

Policies

Booking terms & conditions

By booking with Glow Skin & Spa, you agree to the following terms.

Bookings & deposits
  • A 50% deposit is required to secure all bookings.
  • Deposits are deducted from your treatment price on the day.
Cancellations & changes
  • Changes or cancellations made within 48 hours of your appointment will forfeit the deposit.
  • No-shows will be charged 100% of the treatment cost.
  • Treatments prepaid in full: rescheduling within 48 hours forfeits 50% of the payment. No-shows forfeit the full amount.

We're always understanding of genuine emergencies. Please contact us as soon as possible.

Late arrivals

Your treatment may be shortened and the full price will apply. If you are more than 15 minutes late, we may need to reschedule, and the cancellation policy will apply.

Gift vouchers
  • Valid for 3 years from the date of purchase.
  • Cannot be exchanged for cash.
  • Booking and cancellation fees apply and are deducted from the voucher value.
Glow Skin Club memberships
  • Billed monthly through our payment provider, Payleadr.
  • Booking and cancellation fees apply. If a fee applies, 50% of the monthly fee must be paid before further bookings can be made.
  • Full membership terms, including minimum term and cancellation notice, are provided when you join.
Refunds

Treatments: if you have any concerns about your treatment, please contact us within 7 days so we can help.

Products: we don't offer change-of-mind refunds on opened products. Your rights under the Australian Consumer Law are not affected. If a product is faulty or you have a reaction, please contact us.

Your health & consent
  • Please tell us about any medical conditions, medications, pregnancy, allergies or recent treatments before every appointment.
  • We may decline or change a treatment if it isn't suitable for you.
  • Clients under 18 need a parent or guardian's consent, and some treatments are not available to under 18s.
  • Results vary between individuals and cannot be guaranteed.

Privacy

Privacy policy

We handle your personal and health information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect & why

We collect your name, contact details, date of birth, medical and skin history, treatment records, and photos (only with your consent). We use this to provide safe and suitable treatments, manage bookings and payments, and, with your consent, send you updates and offers.

How we store & share it

Your information is stored securely in our booking system (Phorest), and access is limited to our team. We never sell your information. We only share it with service providers who help us run the business (such as booking and payment systems), or where required by law.

Photos

Treatment photos are taken only with your consent and kept with your clinical records. They are never used for marketing without your separate written permission.

Marketing, access & complaints

You can unsubscribe from emails or SMS at any time. To access or correct your information, email enquiries@glowskinandspa.com.au. If you have a privacy concern, please contact us first. You can also contact the Office of the Australian Information Commissioner (oaic.gov.au).

Website information

Information on this website is general in nature and isn't a substitute for individual advice. Prices and treatments may change. Please confirm when booking.

Still have a question?

We're happy to help. Give us a call or book online any time.

Call 0401 846 509 Book online

Last updated October 2026 · Glow Skin & Spa, Unit 4 / 1 Nancy Alley, Baldivis WA 6171